How do I pay my bill Online?
Pay online through the website. Go to “Pay Bill”
Please use the first 5 digits for your sewer account or 6 digits for your water account. Your CID number is the 4 digits after the hyphen in the account area on your bill.
(ex: sewer acct# 09999 – CID # 9999; water acct# 099997 – CID #9999)
How do I pay my bill by mail?
You can send us a check or money order via standard mail. Make checks payable to “Town of Montville WPCA”. Please write your account number on your check, include your remit stub and sent to:
Montville WPCA PO Box 4177 Woburn MA 01888-4177 (Green envelope included with your bill for convenience)
Montville WPCA 310 Norwich-New London Tpke Uncasville, CT 06382
How do I pay my bill by phone?
Call 860-848-6776; we can take your payment using Visa, MasterCard, or a Debit Card.
How do I pay my bill in person?
There is a WPCA Drop Box located in the front entry hall at Montville Town Hall or Drop Box in front of the Town Hall entrance.
At the WPCA Office located at the treatment plant at 83 Pink Row, Uncasville between the hours of 8:00 AM and 4:30 PM Monday through Friday.
Charter Oak Federal Credit Union,601 Route 32, Uncasville
Dime Bank, 563 Route 32, Uncasville
Charter Oak Federal Credit Union or Dime Bank will take your cash or check payment. Please bring your remit portion of your bill with you.
Bill-Pay from Your Bank
Pay with eCheck. Make payments from your checking or savings account using your bank’s website. Please reference your account number on the check payable to “Town of Montville WPCA” and keep in mind it usually takes two weeks for us to receive the payment.
When is my payment due?
You have until the end of the month when the bill is received. After that date, an interest fee will be applied to your account.
What happens if my bill becomes delinquent?
You have 30 days past billing date to pay your bill without penalty. We must charge interest per Connecticut State Statutes. Failure to pay the bill results in an interest charge.
Where is the Business Office located and what are the hours?
The office is located at the Treatment Plant, 83 Pink Row, Uncasville. We can be reached at 860-848-6776
The office is open Monday through Friday, 8:00 AM to 4:30 PM.
How do I find assistance if I am having trouble making my payments?
If you are having a problem paying your sewer bill, please let us know right away. We will work with you to find an early solution and payment plan for your account.
The water bill cannot be put on a payment plan. The balance is due quarterly.
Do I have a choice for paperless billing?
Yes! Contact the office at 860-848-6776; we will change our records so you will not receive a hard copy.
I am renting my house; can I put the bill in the tenant’s name?
No, the bill stays in the property owner’s name. You can have your tenant receive an eBill if they are to pay the sewer and/or water bill. The owner is responsible for the charges to the property.
What time period does my sewer or water bills cover?
The sewer and water billing is done quarterly and is for 3 months in arrears: January 1 (October, November, December previous year), April 1 (January, February, March), July 1 (April, May, June), October 1 (July, August, September).
Sewer is a flat fee of $80.00 per quarter and water is based on usage.
What if I do not receive a bill?
If you did not receive a bill for property you own that uses sewer or water, contact our office promptly. State Stature 12-130 states that failure to receive a bill does not invalidate the bill or the interest.
Why do I have a high water bill?
There could be a few reasons why your water bill is unusually high. The number one reason for most customers with a high bill is a leaking toilet. This is the worst cause for a high water bill! You will need to check for the following things or call a plumber to do it for you.
-If you hear what sounds like your toilet flushing all the time. (Sometimes this can be a very faint running water sound) the water in the back tank is not stopping below the overflow. This means that the water level is too high and is constantly filling up. To stop this, gently bend the rod down. (Note: the rod has the ball attached to it, and some newer toilets may no longer have this ball system.)
-In the back tank, there is a flapper. If the flapper doesn’t sit properly after flushing, this could mean that it is either old or cracked. You must fix this immediately because the water is bypassing the flapper, which causes your toilet to waste a lot of water. Unlike the previous problem, you may not be able to hear this happening, so it is wise to check for this problem periodically.
-Also keep in mind during the summer months you may use more water. For example, if you wash cars, water plants/gardens or other outside activities that require water use. This will be reflected on the October billing (water use for July, August and September).
Discolored water or low water pressure
Outside your house:
– There could be a water main break on a water main servicing your area. It may be a problem we are already working on, or it may be a problem that is just starting and we have not been notified of yet. If your notice water coming out of the ground in front of your house, or in your neighborhood, please call 860-848-3830.
-There could be an unauthorized opening of a fire hydrant in your neighborhood.
Inside your house:
-Check for a clogged screen on one of your faucets.
-Check faucets to see if they are leaking.
-Run just cold water, and then run hot water. If the discoloration (and there may be associated odor also) is only with your hot water, you may have a problem with your hot water heater.
How do I get an account into or out of my name when I purchase or sell a property?
Please notify the office that a change of account ownership is pending.
If you are purchasing a house that is already built, it is very important for your attorney to call us for a final water bill on that property. This ensures that the water and sewer is up to date before you take title of the property.
When the deed is filed with the Town of Montville Town Clerk, we receive notification from their office. The ownership will be changed at that time.
We will get a reading from the properties water meter and fax a bill to your attorney for the closing. This ensures that they collect the monies due from the prior owners.
If we are not notified of the closing, you as the new homeowner will be responsible for any outstanding water and sewer bills. These bills stay with the property and transfer with ownership.
How do I locate my sewer or water lines from the road to the house?
Please contact the office, an “as built” might be on file for your property.
Who is responsible for my water line?
The Water Pollution Control Authority is responsible for the water lines on the street.
It is the homeowner’s responsibility from the street to the house.
If there is a problem with your meter, please contact us immediately.
If I have a problem with my grinder pump should I call the WPCA?
Yes, please call us on the number listed on the web page. The obligation to replace the grinder pumps has a sunset, that is if the property has been transferred after September 10, 2009, then the WPCA does not have replacement responsibility. The WPCA will replace the pumps if they have failed if the property has not been transferred after this date. It is a relatively easy process. If there are associated electrical issues, the homeowner is responsible for that. For 24/7 electrical service associated with the grinder pump, call FR Mahoney (508-765-0051)- a vendor specific to that type of pump.